These Terms and Conditions (the “Terms“) govern access to and use of the website located at https://www.pactpay.tech (the “Website“) and all related services, interfaces, mobile or web applications, application programming interfaces (“APIs“), and materials (collectively, the “Services“) made available under the PactPay brand (“PactPay“, “we“, “us“, or “our“).
By accessing or using the Website or the Services, you (“you“, “your“, or the “Customer“) acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you do not agree with these Terms, you must not access or use the Website or the Services.
These Terms constitute a legally binding agreement between you and us and are governed by the laws of the Republic of Panama.
PactPay is a trading name of an operating entity that is indirectly owned by Ramp Capital S.A., a company incorporated under the laws of the Republic of Panama.
All notices, requests, and communications relating to these Terms should be sent to support@pactpay.tech.
PactPay provides a retail-facing digital asset exchange service that allows individual customers to swap one digital asset for another, or to convert between supported digital assets and supported fiat-denominated payment methods, at rates quoted through the Website or Services (each such transaction, a “Swap“).
For the avoidance of doubt:
PactPay acts as a counterparty or facilitator to individual Swap transactions requested by you. Each Swap is a discrete, one-off transaction.
PactPay does not provide investment, financial, tax, legal, or accounting advice, and nothing on the Website constitutes a recommendation to buy, sell, or hold any digital asset.
PactPay does not operate a general-purpose custodial wallet service, does not accept deposits for safekeeping, and does not pay interest or yield on any balance. Digital assets are held only transiently to the extent technically necessary to execute a Swap you have requested.
PactPay does not offer securities, collective investment schemes, derivatives, margin, or leveraged products.
Rates quoted are indicative until a Swap is confirmed. Rates may change between quotation and execution due to market movement, network conditions, and liquidity availability.
We may add, modify, suspend, or discontinue any supported asset, payment method, corridor, or feature at any time.
By using the Website or Services, you represent and warrant that:
you are a natural person at least eighteen (18) years of age and have full legal capacity to enter into a binding agreement;
you are acting on your own behalf and for your own account, and not on behalf of any undisclosed third party;
your use of the Services does not violate any law, regulation, sanction, or order applicable to you in your jurisdiction of residence; and
you are not located in, a resident of, or a national of any jurisdiction in which the Services are unavailable or in which your use of them would be unlawful.
The Services are not available in every jurisdiction. We may restrict, decline, or withdraw access to any person or in any jurisdiction at our sole discretion and without obligation to state a reason.
Certain features of the Services may require you to create an account or provide identifying information. Where you do so, you agree to:
provide accurate, current, and complete information, and to keep it updated;
keep your credentials, authentication codes, and recovery methods confidential and not share them with any third party;
take responsibility for all activity conducted through your account or credentials; and
notify us promptly at support@pactpay.tech if you suspect any unauthorized access to or use of your account.
We are not liable for any loss arising from your failure to safeguard your credentials, device, e-mail account, or wallet keys.
You are solely responsible for the accuracy of all transaction details you submit, including destination wallet addresses, network or chain selection, memo or tag fields, token contract identifiers, and beneficiary payment details.
Blockchain transactions are generally irreversible. If you provide an incorrect, incompatible, or unsupported address or select the wrong network, the relevant digital assets may be permanently and irrecoverably lost. We cannot reverse, recall, cancel, or recover such transactions, and we accept no liability for losses arising from details you have submitted incorrectly.
The fees and spreads applicable to a Swap will be disclosed or made determinable at the point of quotation. In addition to our fees, blockchain network fees (gas), third-party payment-processor fees, and intermediary bank charges may apply and are borne by you.
You are solely responsible for determining, reporting, and paying any taxes, duties, or levies arising from your use of the Services in your jurisdiction of residence. We do not provide tax advice and, unless required by law, do not withhold or report on your behalf.
We are committed to preventing money laundering, terrorist financing, fraud, and sanctions evasion, and we operate internal controls appropriate to our activities.
You agree that we may, where we consider it necessary or appropriate, or where required by applicable law:
request identifying information or supporting documentation from you, and verify it through third-party providers;
request information about the source or intended destination of funds or assets;
screen transactions and counterparty addresses for indicators of sanctions exposure or illicit activity; and
delay, decline, suspend, reverse where technically possible, or refuse to execute any transaction, and suspend or close your account, where we have reasonable grounds for concern.
Where we are legally prohibited from disclosing the reason for such action, we may not be able to explain it to you.
You represent that the funds and digital assets you use in connection with the Services are lawfully yours, derive from lawful sources, and are not the proceeds of criminal activity.
You agree not to use the Website or Services:
for any unlawful purpose, or to facilitate money laundering, terrorist financing, fraud, sanctions evasion, tax evasion, or any other criminal activity;
on behalf of, or for the benefit of, any person subject to applicable sanctions or restricted-party listings;
to conduct business on behalf of a third party without our prior written consent, including operating an unauthorized exchange, brokerage, or money-transmission activity through your account;
to submit false, misleading, stolen, or fraudulently obtained identity information, payment instruments, or documentation;
to attempt to gain unauthorized access to, interfere with, damage, or disrupt the Website, the Services, or any connected systems or networks, including by introducing malicious code or conducting denial-of-service attacks;
to scrape, harvest, or extract data by automated means without our prior written authorization; or
to reverse engineer, decompile, or disassemble any part of the Services, except where such restriction is prohibited by applicable law.
We may apply minimum and maximum transaction limits, aggregate limits, and velocity controls, and may vary them at any time. Processing times are estimates only and depend on blockchain network conditions, third-party payment rails, banking hours, and verification requirements. We do not guarantee that any transaction will complete within any particular timeframe.
Once a Swap has been confirmed and submitted for execution, it generally cannot be cancelled or reversed. Where a Swap cannot be completed for reasons within our control, we will use reasonable efforts to return the relevant assets or funds to their source, net of any network fees and any unavoidable costs incurred, and subject to any legal restriction that prevents us from doing so.
Where a manifest pricing, quotation, or system error has occurred, we reserve the right to void the affected transaction or to correct it to the price that would have applied absent the error, and to recover any amount overpaid to you.
You acknowledge and accept that transacting in digital assets involves significant risk, including but not limited to:
extreme price volatility, which may result in substantial or total loss of value;
irreversibility of blockchain transactions;
technology and cybersecurity risk, including protocol failures, smart-contract vulnerabilities, chain reorganizations, forks, network congestion, and loss of private keys;
liquidity risk, including the possibility that a market for an asset ceases to exist;
regulatory risk, including changes in law that may restrict or prohibit the Services or your access to them; and
third-party risk, including failure or insolvency of liquidity providers, payment processors, or banking partners.
Digital assets are not legal tender, are not bank deposits, and are not covered by any deposit-insurance or investor-compensation scheme. You should not transact with funds you cannot afford to lose. You are solely responsible for your own decisions and should obtain independent professional advice where appropriate.
The Services rely on and may interoperate with third-party providers, blockchain networks, decentralized protocols, liquidity venues, payment processors, and identity-verification providers that we do not own or control. We do not endorse and are not responsible for the content, availability, security, or practices of any third party. Your interaction with any third-party service may be subject to that third party’s own terms.
All content on the Website and within the Services — including text, graphics, logos, icons, images, software, source code, interfaces, and the “PactPay” name and marks — is owned by us, our affiliates, or our licensors and is protected by the intellectual-property laws of the Republic of Panama and applicable international treaties.
You are granted only a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Website and Services for your own personal, non-commercial use. Except as expressly authorized in writing, you may not copy, reproduce, distribute, modify, publicly display, create derivative works from, or otherwise exploit any such content.
To the maximum extent permitted by applicable law, the Website and Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or uninterrupted or error-free operation. We do not warrant that the Website or Services will be secure, available at any particular time or location, or free of viruses or other harmful components.
To the maximum extent permitted by the laws of the Republic of Panama, in no event shall we, our affiliates, or our respective directors, officers, employees, shareholders, or agents be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, data, goodwill, business opportunity, or digital assets, arising out of or in connection with your access to or use of (or inability to use) the Website or Services, whether based in contract, tort, strict liability, or any other legal theory, and whether or not we were advised of the possibility of such damages.
To the maximum extent permitted by law, our aggregate liability in respect of any claim arising out of or in connection with a particular transaction shall not exceed the total fees actually received by us from you in respect of that transaction.
We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including blockchain network failure or congestion, forks, acts of God, natural disaster, war, civil unrest, epidemic, labour dispute, power or telecommunications failure, cyberattack, act of any government or regulator, or failure of a third-party provider (a “Force Majeure Event“).
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under the laws of the Republic of Panama, including liability for fraud or wilful misconduct.
You agree to indemnify, defend, and hold harmless us, our affiliates, and our respective directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with (a) your access to or use of the Website or Services; (b) your breach of these Terms; (c) the inaccuracy of any information or transaction detail you have submitted; or (d) your violation of any applicable law or of the rights of any third party.
We may, at our sole discretion and without prior notice, suspend, restrict, or terminate your access to all or part of the Website or Services, including where we suspect a breach of these Terms, suspect unlawful or fraudulent activity, are required to do so by law, or consider it necessary to protect the security or integrity of our systems or other customers.
You may stop using the Services at any time. Termination does not affect any rights or obligations accrued before termination. Sections that by their nature should survive — including Sections 6, 7, 12, 14, 15, 16, 17, 21, and 22 — shall survive termination.
If you are dissatisfied with any aspect of the Services, please contact us at support@pactpay.tech with a description of the issue, the relevant transaction reference, and the outcome you are seeking. We will acknowledge your complaint and use reasonable efforts to investigate and respond within a reasonable period.
We may modify these Terms at any time. The revised Terms will be posted on the Website with an updated “Last updated” date and will take effect upon posting, or on such later date as we may specify. Where a change is material and adverse to you, we will use reasonable efforts to give advance notice. Your continued use of the Website or Services after a change takes effect constitutes acceptance of the revised Terms. If you do not accept a change, you must stop using the Services.
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes), shall be governed by and construed in accordance with the laws of the Republic of Panama, without regard to conflict-of-laws principles.
The parties shall first attempt to resolve any dispute amicably. Any dispute that cannot be so resolved shall be submitted to the competent courts of the Province of Panama, Republic of Panama, or, at our election and where agreed in writing, to arbitration seated in Panama City in accordance with applicable Panamanian arbitration rules. You irrevocably consent to such jurisdiction.
Severability. If any provision of these Terms is held invalid or unenforceable, it shall be modified to the minimum extent necessary or severed, and the remaining provisions shall continue in full force and effect.
No waiver. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.
Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms to an affiliate or successor.
No third-party rights. These Terms do not confer rights on any person other than you and us and our permitted successors.
Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Website and Services and supersede all prior understandings on that subject.
Language. These Terms are provided in English. Where a translation is supplied for convenience and there is any inconsistency, the English version prevails to the extent permitted by law.
For any questions regarding these Terms, please contact:
PactPay E-mail: support@pactpay.tech
